Turkey Ends Mandatory Service Fees in Food Delivery Apps
Turkey abolishes mandatory service fees in food delivery apps
The Ministry of Trade in Turkey has taken a significant regulatory step affecting the food delivery sector. Mandatory additional service charges previously applied in food delivery applications have now been officially removed.
What has changed
- All service fees must now be fully transparent and clearly displayed
- Restaurants are provided with a detailed breakdown of commission structures
- Participation in promotional campaigns is now completely voluntary
- Hidden charges for basic platform services are prohibited
Impact for customers
Consumers will now see the full cost of their order before completing a purchase. This includes delivery fees, platform commissions, and any additional charges. The goal is to eliminate unexpected costs at checkout and improve pricing clarity.
Full price transparency ensures users understand the total cost before confirming their order.
Impact for restaurants
- No obligation to participate in discount or promotional campaigns
- Clear and standardized cooperation conditions with platforms
- More balanced and predictable commission system
Restaurants can now make independent decisions regarding promotions without platform pressure.
Commission calculation rules
- If the discount is provided by the restaurant, commission is applied to the final order amount
- If a joint discount is applied, only the platform’s share is taken into account
Key regulatory principle
The new framework explicitly prohibits platforms from forcing restaurants to participate in promotional campaigns or penalizing them for refusing participation.
The reform aims to create a more transparent, competitive, and fair delivery ecosystem for both businesses and customers.
