Turkey Changes Online Return Rules for Electronics

🛒 Turkey has changed the rules for returning goods purchased from online stores. The Council of State has suspended restrictions on the right to withdraw from a purchase for five product categories.

📦 Which Products Are Affected?

Under the suspended provisions, consumers can once again exercise the right to withdraw from an online purchase for the following categories:

• ⌚ Smartwatches
• 📱 Mobile phones
• 💻 Tablets
• 🖥️ Computers
• 🏍️ Motorcycles

📌 Important: The decision concerns restrictions that had limited consumers' ability to cancel online purchases in these categories.

💰 Who Pays for Return Shipping?

There is another important change for consumers. Under the suspended provision, the cost of return shipping should not be charged to the consumer when returning a product.

💚 This means that consumers may receive stronger protection when returning eligible goods purchased online.

⚖️ What Does This Mean for Online Shoppers in Turkey?

The suspension of these restrictions is particularly important for people purchasing expensive electronic devices and motorcycles online. Consumers will now have greater protection when deciding whether to keep or return an item purchased through an online store.

However, return conditions may still depend on the type of product, the condition of the item and other applicable consumer protection rules.

⚠️ Before making a return, it is still worth checking the seller's current return policy and the applicable consumer protection rules.

🛍️ Online Shopping Consumer Rights in Turkey

The latest decision is expected to be particularly relevant for consumers who purchase smartphones, tablets, computers and other high-value products online.

With the restrictions suspended, the right to withdraw from a purchase for these categories is no longer limited under the provisions reviewed by the Council of State.

Have you ever experienced problems returning an online purchase in Turkey? 🛒🇹🇷